These General Terms and Conditions around sales of products and supply of services (hereinafter referred to as “GTC”) apply, without restriction or reservation, to all products and services offered by https: //fr.isayabelle .com /, Isabelle Schwaar, (hereinafter referred to as “Company”), individual micro-enterprise not subjected to VAT.
By purchasing a service or a product, any person or legal person (hereinafter referred to as "Customer") accepts the conditions below without any modification and in their entirety.
The Company reserves the right to modify these GTC. The GTC then applicable are those in effect on the date of payment (or the first payment in the event of multiple payments) of the order.
Prior to any purchase or conclusion of a contract, the Customer consults these GTC on this website or on request. In case of doubt, the Customer can request a free and non-binding “discovery call” consultation in order to answer his/her questions.
Article 1: Scope
These GTC apply to all transactions concluded through the Company's websites. A Customer is any person or legal person placing an order with the Company.
Article 2: Product Order
Any order placed on the site https://fr.isayabelle.com/, belonging to the Company, implies full and unreserved acceptance of these general conditions of sale.
The sale is made within the limits of the Company's available stocks. The latter cannot be held responsible for stockouts or the inability to sell a Product whose stock is non-existent.
Article 3: Provision of services
By "service offer" or "individual service offer" we mean: coaching, individual energetic treatment, or any other form of meeting by video conference or in person.
The essential characteristics of the products and services as well as their respective prices are made available to the Customer on the website. Specific offers, for example supplements to the offers already purchased, may be offered to the Customer orally or in writing. These will then be clearly described and imply acceptance of the GTC in effect at the time of payment or the first payment in the event of multiple payments.
The Company undertakes to honor the Customer's order within the limits of the possibilities of available services and within the agreed timeframe. Otherwise, it informs the Client.
Article 4: Price
The prices are indicated in euros all taxes included, excluding postage and processing of your order (physical products). The price of the items can be changed at any time. However, the amount will be invoiced on the basis of the price in effect at the time of the Customer's firm order and subject to availability.
Under no circumstances may a user demand the application of reductions no longer in effect on the day of the order.
Article 5: Payment
Payment is made securely online by credit card through Stripe, or via the payment provider PayPal (paypal.com).
Payment can be made by Credit Card via a secure connection. Secure online payment by credit card is made through the company Stripe. The information transmitted is encrypted by software according to the rules and cannot be read during transport on the network. Any guarantee as to the security of this system is entirely the responsibility of Stripe and cannot be attributed to us.
The Customer can also, on request, carry out a transaction by bank transfer, in Euros, or a payment by check and post. In the latter case, a prior agreement between the Customer and the Company is essential, and the provision of products and services will not begin until after receipt of the check.
In the case of a transfer, the Company transmits its bank details to the Client, and the latter bears any transaction costs.
Payment is due immediately upon ordering or according to the deadline indicated on the invoice. Otherwise, the Company reserves the right to cancel the service.
In the event that a staggered payment has been granted, the Customer undertakes to honor all the monthly payments according to the payment plan agreed in advance between the two parties, either when purchasing the product online, or according to the details of the invoice. In the event of an error or inability to charge the card, access to the service, program or product purchased may be revoked or suspended, without any refund or compensation for the portion of the services already paid for. The monthly payments remain due even if the service has already been delivered.
Article 6: Retention of title clause
The products remain the property of the Company until full payment of the price.
Article 7: Conclusion of the contract online
The Customer will have to follow a series of steps specific to each Product to be able to place her/his order. However, the steps described below are systematic:
Information on the essential characteristics of the Product
Indication of the essential contact details of the Client (identification, address, etc.)
Acceptance of these General Conditions of Sale.
Verification of the elements of the order and if necessary correction of errors.
Follow-up of instructions for payment, and payment of products.
Product delivery. The Customer will receive confirmation by email of payment for the order, as well as an acknowledgment of receipt of the order confirming it. For the purposes of successful completion of the order, the Customer undertakes to provide their true identification elements.
Article 7: Access and Delivery
Digital products, e-learning programs or online group programs, are delivered as soon as payment is made according to the terms set out on the sales page or in the product description. Immediately after placing your order, you will receive an email with your login details. We ask you to keep them private and secure so that you can access your products and future orders. In the event of a technical problem or non-receipt, the Customer sends an e-mail to the Company via the contact form.
The services start on the date agreed with the Company, in all cases after payment (or first deposit) has been made.
Delivery is made to the address you indicated when ordering (we therefore recommend that you be careful when entering your information).
Article 8: Liability
The Company can in no way be held responsible for the unavailability, whether temporary or permanent, of the Internal Site. Although it does everything in its power to provide the service at all times, it may be interrupted at any time. In addition, the Company reserves the right, by a voluntary act, to make the Website unavailable in order to carry out any update, improvement or maintenance operation.
Article 9: Cancellation, Postponement, Reimbursement (services)
In the event that it is impossible to participate in an individual service, the Customer shall inform the Company as soon as possible, as soon as he/she becomes aware of the reasons for the cancellation and, to the extent possible, at the latest 48 hours before the Appointment. The Company does the same if the situation occurs on its end. The consultation will be postponed to a later date agreed between the two parties.
In the event of cancellation by the Client without a valid reason and if a postponement is impossible or not desired, the service not canceled within 48 hours before the appointment is still invoiced. In the event that the Company is unable to provide the service within three months, the service already paid will be reimbursed.
No refund can be granted after delivery of the service.
If the Customer cancels their participation in a group or online program, no refund can be granted. In case of doubt before the purchase, the Customer is encouraged to request a free discovery call to ask all questions before making the decision. When an online support group (Facebook for example) is created for the duration of the training, no refunds or discounts can be granted after the expiration of the group or in the event of non-participation in the group.
Digital products and e-learning programs, by their immediately consumable nature, are not eligible for reimbursement.
Article 10: Right of Withdrawal & Refund Conditions
Article L221-28 of the French Consumer Code stipulates that the right of withdrawal cannot be exercised for contracts "For the supply of audio or video recordings or computer software".
Article 11: Nullity and modification of the contract
If one of the stipulations of this contract were canceled, this nullity would not entail the nullity of the other stipulations which will remain in effect between the parties. Any contractual modification is only valid after a written and signed agreement of the parties.